Australian Bank Partners with ICE for Coin Counting Services

Background

Commonwealth Credit Union wanted to provide coin counting services to retail customers and businesses.

Challenge

Manual coin counting was slow and inaccurate. Customers had to visit specialized centers for coin exchange.

Solution

50 coin counting machines deployed across branches:

• Processing speed: 2,000 coins/minute
• Real-time denomination sorting
• Direct deposit to account option
• Receipt printing with breakdown

Results

• Customer satisfaction increased by 45%
• Average processing time reduced from 15 min to 2 min
• New customer acquisition increased by 20%