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Frequently Asked Questions

Find answers to common questions about our products and services.

Products & Specifications

What is a coin changer machine?

A coin changer machine is an automated device that exchanges coins of different denominations. It is commonly used in arcades, laundromats, car washes, and vending venues to facilitate transactions with standardized currency.

Our coin changers can handle coins ranging from 5mm to 35mm in diameter, making them compatible with most international currencies including USD, EUR, JPY, CNY, and others.

What coin denominations can your machines handle?

ICE Technology coin changers support 2-8 coin denominations simultaneously. Common configurations include:

  • USD: 1¢, 5¢, 10¢, 25¢
  • EUR: 1¢, 2¢, 5¢, 10¢, 20¢, 50¢, €1, €2
  • JPY: ¥1, ¥5, ¥10, ¥50, ¥100, ¥500
  • Custom denominations available for OEM orders
What is the processing speed of your coin changers?

Our standard models process 100-150 coins per minute, depending on the model and coin size. High-volume industrial models can handle up to 200 coins per minute with multi-denomination sorting.

Do your machines support smart card integration?

Yes, all our premium coin changer models support integration with smart card systems, RFID cards, and mobile payment platforms. This allows for cashless transactions and centralized revenue management.

Pricing & Orders

What is the FOB price range for your products?

FOB prices vary by configuration and order volume:

  • Basic models: $1,500 - $2,500 USD
  • Standard models: $2,500 - $4,000 USD
  • Premium models with smart card: $4,000 - $8,000 USD
  • Custom OEM solutions: Quote-based

Bulk orders (10+ units) receive additional discounts. Contact our sales team for a detailed quotation.

What is the minimum order quantity (MOQ)?

Our MOQ is 1 unit for sample orders, allowing you to test before bulk purchase. For customized OEM orders, MOQ may vary based on specifications.

What payment terms do you accept?

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For established partners, we can offer O/A (Open Account) terms.

What is the delivery time?

Standard models: 15-25 days after order confirmation

Custom OEM orders: 30-45 days

Sample orders: 7-10 days

Installation & Support

Do you provide installation guidance?

Yes, we provide comprehensive installation support including:

  • Detailed installation manuals (PDF and video)
  • Remote technical support via video call
  • On-site installation service (available for bulk orders)
  • 24/7 technical hotline
What warranty do you offer?

All ICE Technology products come with a 2-year warranty covering manufacturing defects. Extended warranty options (3-5 years) are available for purchase. Warranty includes free replacement parts and technical support.

Do you provide spare parts?

Yes, we maintain a comprehensive spare parts inventory. Common replacement parts are available for shipment within 3-5 days. We also recommend keeping essential spare parts (sensors, buttons, coin chutes) on hand for your location.

Can you provide training for our staff?

Absolutely. We offer online training sessions covering:

  • Basic operation and daily use
  • Simple troubleshooting
  • Preventive maintenance procedures
  • Software updates and configuration

Customization & OEM

Do you offer OEM/ODM services?

Yes, we provide full OEM and ODM services including:

  • Custom branding and logo placement
  • Private label packaging
  • Custom coin denomination support
  • Hardware modifications for specific markets
  • Software customization for integration
What certifications do your products have?

Our products carry the following certifications:

  • CE - European Conformity
  • FCC - Federal Communications Commission (USA)
  • RoHS - Restriction of Hazardous Substances
  • ISO 9001:2015 - Quality Management System
  • Custom certifications available for specific markets
Can you customize for local coin specifications?

Yes, we can customize coin changers for any country's coin specifications. Please provide the coin dimensions (diameter, thickness, weight) and we will adjust the sorting mechanisms accordingly.

Shipping & Regions

Where do you ship?

We ship worldwide from our facility in Guangdong, China. Key shipping routes include:

  • North America: 15-25 days via sea freight
  • Europe: 20-30 days via sea freight
  • Southeast Asia: 7-15 days via sea freight
  • Middle East: 15-25 days via sea freight
  • South America: 25-35 days via sea freight
  • Africa: 20-30 days via sea freight
What shipping terms do you offer?

We offer FOB (Free on Board), CIF (Cost, Insurance, and Freight), and EXW (Ex Works) terms. Most quotes are provided on FOB basis. We can arrange shipping through our logistics partners or use your preferred forwarder.

Need a Custom Solution?

Tell us your venue type, capacity and budget — our team replies with a tailored quote within 24 hours.